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LogMeIn: Remote Screen Sharing for the Rest of Us
by Alan Zisman (c) 2011
First
published in Low End Mac
February 9 2012
Back in 2008, when the world was younger and Mac OS X 10.5 Leopard was
new, I wrote a piece for Low End Mac about Leopard's new screen sharing
features: Leopard Makes It Easy to Share Your Mac's Screen
Locally and Over the Internet.
That article pointed out that earlier OS X versions had included the
open source VNC (Virtual Network Computing) protocol, letting you share
your Mac's screen with another computer - even if it wasn't a Mac -
across a local network or the Internet. But those earlier OS X versions
didn't include a VNC client, so you had to get a third-party utility in
order to actually access such a shared screen on a Mac.
Leopard included the ability to both share your screen and access a
shared screen - accessing a remote Mac or, in fact, any remote computer
set up to use the VNC protocol (which is available for a wide range of
computer platforms). The article showed how to do it.
Recently, reader Brad Pierce came across that article. His wife had
issues with her computer at work; he hoped to be able to see what was
happening on her work computer.
My article left him with questions; he was unclear how to enter her
router's IP address, the Mac's IP address, or the port number in the
Finder's Connect to Server dialogue. So he emailed me.
My reply boiled down to, "Don't bother." Instead, I recommended another
way to accomplish the same task - set up an account with the free LogMeIn service,
install their software on his wife's computer, and access her
computer's screen using a web browser.
The Limitation of Built-in
Screen Sharing
The Mac's built-in screen sharing is perfectly usable, and it has been
made easier to turn on and access in the two OS X versions since
Leopard. Perfectly usable, that is, if both computers are connected to
the same local area network.
In that case, getting everything set up is straightforward. In OS X
10.7 Lion, for instance, you enable screen sharing by simply checking
an option in the Sharing system preference.
You can then access the screen on that Mac remotely from another system
on your network. Open a Finder window. If "connected servers" is
checked in the Sidebar tab of the Finder preferences (left), you should
see that Mac listed on the side - Linda's iMac in the example below.
Clicking on it offers to share it's screen.
Clicking that button opens a window showing the current state of the
screen, allowing you to use the keyboard and mouse on your computer as
if it were the keyboard and mouse plugged into the remote computer.
Nothing to it!
Screen Sharing via the
Internet
But if the two computers are not connected to the same network,
everything gets much messier.
You can access a remote computer across the Internet, but in most cases
you've got some work to do. The problem is that most computers
connected to the Internet are protected by a firewall and/or a network
server or router that is specifically configured to prevent that sort
of access.
In general, that's a very good thing. But in this case, you're
(presumably) not someone evil trying to take control of the remote
computer.
Let's pretend you want to set up access to your home computer, which is
connected to a WiFi router that in turn is connected to a cable modem
connected to the Internet. In that case, you can access the router's
setup program, telling it to unblock any requests that come in to a
specific port and route them to your home computer's network address.
Because you'll need the remote Mac's password, it's not open to just
anyone on the Internet trying to take it over.
I'm not going to go through that process in detail, since it was
explained in the original article. Take a look if you're curious. It's
a bit geeky - and the details will vary depending on your router model
- but it's doable.
But if you want to access your work computer from home, it's (much of
the time) a whole other story. That's because for many of us, our work
computers are on a business or organization's network - and with good
reason, the organization's IT staff isn't going to let you muck about
with the firewall, server, or router settings.
And that's what reader Brad was bumping up against.
Enter LogMeIn
LogMeIn is one of a number of products that offer remote screen sharing
using standard web protocols. In the case of LogMeIn, the company
offers a variety of versions - free and paid - with versions for
different browsers and computer platforms, most recently adding a free
client version for iOS.
Being web-based results in somewhat slower performance than using a
native-protocol like VNC, but it has a big advantage in the situation
where the remote computer is sitting behind a business or organization
firewall or network - there's no need to configure the network.
Assuming that the person using the remote computer is able to download
and install software (which is not always the case in a business
setting) it's straightforward to go to logmein.com, set up an account,
and download the LogMeIn Free software for Windows or Mac.
With the software installed and running in the background on the remote
system, you can access it from another system - without needing to
install or configure anything. Go to logmein.com and log in with the
information used to set up the account. You'll see a list of remote
computers that have LogMeIn installed with that account - in this case,
the computer at a community bookshop where I volunteer.
Clicking Remote Control will prompt you for an "access code" needed for
that computer. A moment later, that computer's screen will show in your
browser - perhaps a bit scaled down. Desktop wallpaper may be blacked
out to improve performance.
As with the Mac's built-in screen sharing, you can use your keyboard
and mouse to control the remote computer. Note that in either case,
this can be a bit spooky for someone sitting at the other computer if
they don't know that you're doing it!
With the new free iOS app, you can even use finger gestures on an
iPhone or iPad to control a remote PC or Mac.
So Brad - or anyone else reading my 2008 article - don't bother trying
to use the Mac's built-in screen sharing to access a computer across
the Internet. A free service like LogMeIn will let you do the same
thing much more easily.
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